Beyond the catch-all ‘solution’: The quest for smarter – yet simpler – IT

IT can be both complicated and confusing. Some of this is unavoidable, but a lot of what confuses is unnecessary, not least our TLA obsession (that’s Three Letter Acronyms to you and me!) plus the everyday use of jargon at the expense of clarity.

Arguably the biggest villain, however, is a tendency to call every product a solution regardless of whether it solves a problem or not. This is a tendency made all the worse by customers and vendors willing to buy into this extra layer...