How the cloud has made HR better

You know the cloud has taken over when even the most reticent of industries - legal, financial - shift to the cloud, and even discuss Europe-wide private clouds specifically for their industry.

It seemed for a long time that the traditional reasons for moving to the cloud - i.e. reduced cost, increased flexibility - were the key drivers behind the shift towards cloud-delivered software, but some professions are seeing wider benefits. Let's look at the example of Human Resources -...

Is on-premise CRM dead?

Someone remind me what the point of on-premise is again. Microsoft was quite clear that Cloud users would get first dibs on their 2013 update and 2014 is looking eerily similar.

So is this a clear indication that everyone from large corporations to SMEs are swiftly outgrowing their on-premise software solutions with hopes of finding a platform that meeting their evolving needs?

Maybe.

Surely where Microsoft lead others will follow? According to findings from Info-Tech...

Cloud-based contact centres taking hold thanks to ROI

Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more cost-effective customer service – if not better customer service. 

Looking purely at cost, the case for the cloud-based contact centre is clear – the initial and ongoing costs are a fraction of on-premise options, for all the reasons that we’re already well aware...

Real-world CRM is more than just sales effectiveness

It's tempting to see CRM solely through the prism of sales & marketing effectiveness. We create efficiencies, workflows, work collaboratively, and drive pipeline, sure. But let's not draw the line there. CRM deployment around the world is helping save lives, improve wellbeing, and protect people. This is real-world CRM on the front line, and we can draw inspiration from some of the innovative ways in which CRM systems are being bespoked, bent backwards and crimped at the...