A day in the trenches with IT operations: How to create a more seamless practice

Traditionally, IT operators are responsible for ‘keeping the lights on’ in an IT organisation. This sounds simple, but the reality is harsh, with much complexity behind the scenes. Furthermore, digital transformation trends are quickly changing the IT operations responsibility from ‘keeping the lights on’ to ‘keeping the business competitive’.

IT operators are...

The new hybrid cloud will transform IT operations: How the big three clouds are responding

CIOs have been telling their cloud partners for years now that they’re not ready to fully commit to the public cloud. They have existing infrastructure investments which they’re loathe to jettison and some applications and workloads can’t easily move off site. In other cases, IT needs workloads to run nearby in the data centre to satisfy the extreme low latency requirements for services on the factory floor or in the emergency...

Why it continues to make sense for IT ops to move to the cloud: A guide

There’s been a lot of movement in the IT operations management (ITOM) business lately, from the acquisition of SignalFx by Splunk to the PagerDuty IPO, and all signs point to a Datadog IPO in the future. What’s with all this consolidation? I believe we’re seeing the rise of a future-state of ITOM; that is to say, it’s the rise of SaaS-based ITOM. And it’s easy to see why.

In...