In this new era of remote work, employees must be able to get their work done anywhere and without interruption. While technology is paramount for enabling this, bureaucracy and inefficiencies in accessing these services continue to limit employees’ productivity.
As digitalization efforts continue to accelerate, organizations need an ITSM solution that is agile and provides employees with as pain-free an experience as
possible. This whitepaper from Forrester analyzes the Freshservice ITSM software and its benefits, from improved service agent productivity, to end user productivity, to improved IT operations efficiency.